Frequently Asked Questions

What does Snickerly sell?

Snickerly offers a curated selection of home, kitchen, outdoor, garden, furniture, and lifestyle products designed for everyday use.

Where do you ship?

We currently ship throughout Australia.

Is shipping free?

Yes. Standard shipping is always free on eligible orders.

How long does delivery take?

Our standard estimated delivery timeframe is 3–5 business days after your order has been processed and dispatched.

Please note that delivery times can vary depending on your location, carrier conditions, public holidays, and other circumstances outside our control.

Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched. Tracking may take some time to become active after the carrier receives your parcel.

Can I return my order?

Yes. We accept eligible returns within 30 days of delivery.

Products generally need to be unused, undamaged, and returned in their original condition and packaging where applicable.

Is return shipping free?

Yes. Eligible returns include free return shipping, and we do not charge a restocking fee.

Please contact us before returning an item so we can provide the appropriate return instructions.

Can I return an item if I change my mind?

Yes. Eligible change-of-mind returns can be requested within 30 days of delivery, provided the product meets our return conditions.

What if my order arrives damaged?

Contact us as soon as possible at kaptansingh1489@gmail.com and provide your order number and photographs of the damaged product and packaging where possible.

We will review the issue and work with you toward an appropriate solution.

What if I receive the wrong product?

Please contact us as soon as possible with your order number and details of the incorrect item. We may request photographs to help us investigate and resolve the issue.

How do I request a refund?

Once an eligible returned item has been received and inspected, an approved refund will be issued to the original payment method.

How long does a refund take?

Once we process your refund, the time for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow our return process.

How can I contact Snickerly?

You can reach us using the following details:

Email: kaptansingh1489@gmail.com
Phone: +61 8 8365 1800

Snickerly
83 Kellett Road
Salisbury Queensland 4107
Australia

Do you have a physical store?

Snickerly operates online through snickerly.shop. Orders can be placed directly through our website.

Where can I find more information about returns?

For complete information about eligibility, return procedures, refunds, damaged products, and consumer rights, please refer to our Return and Refund Policy.