Shipping policy
Last updated: 1 October 2026
At Snickerly, we aim to make ordering simple and convenient. We currently offer free standard shipping throughout the United Kingdom.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from snickerly.shop.
1. Shipping Destination
Snickerly currently ships to customers in the:
United Kingdom
We do not currently offer standard shipping to destinations outside the United Kingdom.
If you enter an address outside our available delivery area during checkout, the order may not be accepted or processed.
2. Shipping Cost
Standard shipping is always free.
There is no additional standard shipping charge added to eligible UK orders at checkout.
3. Standard Delivery
Our standard delivery service has an estimated delivery time of:
3–5 business days
Delivery estimates begin after your order has been processed and dispatched.
Please note that the 3–5 business day timeframe is an estimated delivery period and not a guaranteed delivery date.
4. Order Processing
After you place an order, we begin processing it for fulfillment.
Processing may include:
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Verifying your order information;
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Confirming payment;
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Preparing the products for shipment;
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Packaging your order; and
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Providing the package to the appropriate delivery provider.
Orders are normally processed as soon as reasonably practicable after payment has been successfully received.
Processing times may occasionally be affected by order volume, product availability, weekends, public holidays, or circumstances outside our reasonable control.
5. Delivery Estimates
Once an order has been processed and dispatched, standard UK delivery is estimated at 3–5 business days.
Delivery times may vary depending on:
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Your delivery location;
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The delivery provider;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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High seasonal demand;
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Operational delays; or
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Other circumstances outside our reasonable control.
The estimated delivery timeframe should therefore be treated as a guide rather than a guaranteed arrival date.
6. Tracking Information
Where tracking is available for your order, we may provide tracking information after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
If your tracking information does not immediately show movement, please allow reasonable time for the carrier's system to update.
7. Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
Please carefully check:
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Full name;
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House or building number;
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Street name;
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City or town;
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Postcode; and
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Any applicable apartment, unit, or building information.
If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.
If you realize that your shipping information is incorrect, please contact us as soon as possible at sodjedolaurent@gmail.com.
We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after processing or dispatch.
8. Missed Deliveries
If you are unavailable when the delivery provider attempts delivery, the carrier may:
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Leave the package in an appropriate location;
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Leave a delivery notification;
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Attempt delivery again; or
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Direct you to arrange collection.
The specific procedure depends on the delivery provider and the circumstances of the delivery.
Please follow any instructions provided by the carrier.
9. Delayed Deliveries
Although most orders should arrive within the estimated delivery timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact us at:
Please provide your order number and any available tracking information.
We will review the shipment and, where appropriate, contact the delivery provider to investigate the delay.
10. Lost Packages
If an order appears to have been lost during delivery, please contact us so that we can investigate the shipment.
We may work with the relevant delivery provider to determine the status of the package.
Depending on the circumstances and applicable consumer protection requirements, we may arrange a replacement or refund where appropriate.
11. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If the product itself is damaged, contact us at sodjedolaurent@gmail.com and provide:
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Your order number;
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A description of the damage; and
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Clear photographs of the packaging and damaged product where possible.
We will review the issue and determine the appropriate solution.
12. Incorrect or Missing Items
If you receive an item that you did not order or an item is missing from your shipment, please contact us as soon as possible.
Please provide your order number and details of the issue.
We will investigate the order and, where appropriate, arrange a replacement, refund, or other suitable resolution.
13. Multiple Products in One Order
Depending on product availability, fulfillment arrangements, or shipping considerations, products from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking information where tracking is available.
You will not be charged additional standard shipping fees for separate shipments resulting from our fulfillment arrangements.
14. Customs and Import Charges
Snickerly currently ships to customers within the United Kingdom.
Where an order is delivered to a UK address, any applicable taxes, duties, or charges will be handled in accordance with the applicable requirements for that shipment.
If any additional charge is applicable to your order, we will provide relevant information where required.
15. Changes to an Order
If you need to change your delivery address or other shipping information after placing an order, contact us as soon as possible.
We will make reasonable efforts to accommodate changes before dispatch.
Once an order has been dispatched, we may be unable to change the delivery address or shipping instructions.
16. Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
If your order has already been dispatched, you may need to follow the applicable cancellation and return procedure described in our Return & Refund Policy.
Your statutory consumer rights remain unaffected.
17. Delivery Problems and Consumer Rights
Nothing in this Shipping Policy limits your statutory rights under applicable consumer protection laws.
If an order is not delivered within the applicable period or a delivery issue occurs, you may have specific rights and remedies depending on the circumstances.
We will work with you to resolve delivery problems in accordance with applicable law.
18. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Snickerly
83 Kellett Road
Salisbury, Queensland 4107
Australia
Email: sodjedolaurent@gmail.com
Phone: +61 (468) 10 86 80
We are happy to assist with questions regarding your shipment and delivery.