Shipping policy

Last updated: 22 August 2026

At Snickerly, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through snickerly.shop.

1. Shipping Destinations

We currently ship orders to addresses throughout Australia.

At this time, we do not offer standard shipping outside Australia.

2. Shipping Cost

Standard shipping is always free.

There are no standard shipping charges added to eligible orders at checkout.

3. Standard Delivery

Our standard estimated delivery timeframe is:

3–5 business days

Delivery times are estimates and begin after your order has been processed and dispatched.

Actual delivery times may vary depending on your location, the shipping carrier, weekends, public holidays, weather, and other circumstances outside our reasonable control.

4. Order Processing

Orders are processed after payment has been successfully confirmed.

We make reasonable efforts to process orders promptly and prepare them for dispatch.

Once your order has been dispatched, it will be handed to the relevant delivery carrier for transportation to your provided address.

5. Delivery Address

Please ensure that your shipping information is accurate and complete when placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If you notice an error in your shipping address shortly after placing an order, contact us as soon as possible at kaptansingh1489@gmail.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Tracking Information

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

Tracking information can take some time to become active after the carrier receives the parcel.

If you have not received tracking information or your tracking information has not updated, please contact our customer service team.

7. Delivery Delays

While our estimated standard delivery timeframe is 3–5 business days, delays can occasionally occur.

Potential causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • Transportation disruptions

  • Other circumstances outside our reasonable control

If your order appears to be delayed, please contact us so that we can assist in checking its status.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details and photographs of the damage where appropriate.

If you believe your package has been lost in transit, contact us so we can investigate the shipment with the relevant carrier.

We will work with you to determine the appropriate resolution in accordance with applicable law and our customer service procedures.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly at kaptansingh1489@gmail.com.

Please provide your order number and details of the issue. We may request photographs or other information to help us investigate.

Where an error is confirmed, we will work with you to provide an appropriate solution.

10. Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on its procedures and the circumstances of the shipment.

If a parcel cannot be delivered because the customer provided incorrect information, was unavailable, or otherwise failed to accept delivery, additional delivery arrangements may be required.

11. Authority to Leave

Where available, delivery may be completed according to the carrier's delivery procedures, including leaving a parcel in a suitable location or following delivery instructions provided by the customer.

Once a parcel has been delivered according to the carrier's confirmed delivery record, customers should contact us promptly if they believe the parcel has not been received.

12. Returns and Shipping

Eligible returns are covered by our free return shipping policy.

Returns must comply with the conditions outlined in our Return and Refund Policy. Please contact us before returning an item so that we can provide the appropriate return instructions.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, carriers, services, or applicable requirements.

The latest version published on our website will apply to orders placed after the policy's effective date.

14. Contact Us

If you have questions about shipping or the delivery of your order, please contact us:

Snickerly
83 Kellett Road
Salisbury Queensland 4107
Australia

Phone: +61 8 8365 1800
Email: kaptansingh1489@gmail.com

We will do our best to assist you with any shipping or delivery questions.