Refund policy

Last updated: 1 October 2026

At Snickerly, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy, subject to the conditions outlined below.

This Return & Refund Policy applies to orders delivered within the United Kingdom.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item should:

Be in its original condition.
Be unused or only handled to the extent reasonably necessary to inspect the product.
Be returned with its original packaging where reasonably possible.
Include any accessories, manuals, parts, or other items supplied with the product.
Be accompanied by your order details or other reasonable proof of purchase.

You do not need to provide a reason for returning an item under our voluntary 30-day return policy, although we may ask for the reason to help us improve our products and service.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

2. How to Request a Return

To start a return, please contact us at:

Email: sodjedolaurent@gmail.com
Phone: +61 (468) 10 86 80

Please include the following information:

Your full name
Order number
Product name
Date of purchase
Reason for the return, if applicable
Photos or other information if the product is damaged, defective, or incorrect

Our customer service team will provide you with the return instructions and, where applicable, a return shipping label.

Please do not send an item back to the address shown on your order confirmation unless our customer service team specifically instructs you to do so.

3. Free Return Shipping

Snickerly provides free return shipping for eligible returns.

When your return is approved, we will provide instructions for returning the product at no additional cost to you.

You will not be charged a restocking fee.

If you arrange your own return shipment without first contacting us, please contact our customer service team before sending the package so that we can provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.

We may ask you to provide clear photographs or other information showing the issue. This allows us to investigate the problem and determine the appropriate solution.

Depending on the circumstances, we may offer:

A replacement product;
Replacement parts where appropriate;
A repair where appropriate; or
A full refund.

For products that are faulty or do not conform to the contract, your statutory rights under applicable UK consumer law remain unaffected.

5. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within our 30-day return period, provided the product meets the return conditions described in this policy.

For qualifying online purchases, UK law also provides a statutory cancellation right for many distance contracts. The statutory cancellation period is generally 14 days from the day after the consumer receives the goods, subject to applicable exceptions.

Our 30-day return policy provides an additional return period beyond the statutory minimum where the conditions of this policy are met.

6. Items That Cannot Be Returned

Snickerly does not operate a final-sale policy. There are therefore no products designated as "final sale" solely because of their product category or sale status.

However, applicable law may exclude certain types of goods from cancellation or return rights, including certain customised or bespoke goods and goods that deteriorate or expire rapidly.

Where a particular product has a legally applicable exception, we will communicate the relevant information before or at the time of purchase.

7. Product Condition and Diminished Value

Please handle returned products with reasonable care.

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, applicable law may allow a deduction reflecting any resulting loss in value in circumstances where such a deduction is permitted.

This does not affect your statutory rights concerning goods that are faulty, defective, or otherwise fail to conform to the contract.

8. Refunds

Once we receive and inspect your returned item, we will process your refund where a refund is due.

Refunds will normally be issued to the original payment method used for the purchase.

For cancellations exercised under applicable UK statutory rights, refunds are generally required without undue delay and, for goods, no later than 14 days after the goods are returned or evidence of return is provided, subject to the applicable legal rules.

Our voluntary 30-day return policy does not remove or reduce any statutory rights you may have.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account after we have processed the refund.

9. Refund Amount

For an eligible return, Snickerly will refund the amount paid for the returned product.

Because standard shipping is always free, there is normally no standard delivery charge to reimburse.

Where applicable UK statutory cancellation rights apply, the law may require reimbursement of the standard delivery charge paid by the customer, subject to the applicable rules concerning enhanced delivery options.

We do not charge a restocking fee.

10. Exchanges

If you would prefer an exchange rather than a refund, please contact us.

Where the requested replacement is available, we will do our best to arrange an exchange. If the replacement is unavailable, we may instead process a refund for the returned item.

11. Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at sodjedolaurent@gmail.com.

We will make reasonable efforts to cancel the order before dispatch.

If the order has already been processed or dispatched, you may need to follow the return procedure described in this policy.

12. Returns After the 30-Day Period

Requests made more than 30 days after delivery may not qualify under our voluntary return policy.

This limitation does not affect any statutory rights you may have under applicable UK consumer protection law, including rights relating to faulty, defective, or non-conforming goods.

13. Refunds for Faulty or Non-Conforming Goods

If a product is faulty, damaged, misdescribed, or otherwise does not conform to the contract, please contact us.

We will assess the issue and provide the appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

You should not have to pay return costs for an item that is being returned because it is faulty or otherwise does not conform to the contract where applicable law requires those costs to be covered by the trader.

14. Return Processing

Once your returned item reaches us, we may inspect it to confirm its condition and eligibility.

We will then process the applicable refund or other remedy.

Please keep your return tracking information until your return has been fully processed.

15. Statutory Consumer Rights

This policy is intended to operate alongside, and not replace, your legal rights.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded or limited.

UK consumer protection legislation provides specific rights concerning distance purchases, cancellation, refunds, and goods that do not conform to the contract.

Where there is any conflict between this policy and a mandatory legal requirement, the applicable legal requirement will prevail.

16. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact Snickerly:

Snickerly
83 Kellett Road
Salisbury, Queensland 4107
Australia