Refund policy

Last updated: 22 August 2026

At Snickerly, we want you to feel confident when shopping with us. If your purchase isn't right for you, you may be eligible to return it under the terms outlined below.

1. Return Period

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item should be returned with its original packaging, accessories, manuals, and included components where applicable.

  • The product must not have been damaged, modified, washed, installed, or otherwise altered after delivery.

  • Proof of purchase or your order number must be provided.

Certain items may be excluded from return where their condition cannot reasonably be restored after use. If you are unsure whether your item qualifies, contact us before sending it back.

2. How to Request a Return

To request a return, contact us at kaptansingh1489@gmail.com and include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or other supporting information if the item arrived damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions if the return is approved.

Please do not send an item back without first contacting us, as this may delay the processing of your return.

3. Return Shipping

Return shipping is free for eligible returns.

When your return is approved, we will provide instructions for returning the product. You will not be charged a restocking fee for an eligible return.

If an item is returned without authorization or does not meet the applicable return conditions, we may need to contact you before processing the return.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A product with missing components

We may request photographs or other information to help us assess the issue.

Where the issue is confirmed, we will work with you to provide an appropriate remedy, which may include a replacement, repair, or refund where applicable.

5. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided the product meets our return conditions.

The product should be unused, undamaged, and returned in its original condition and packaging where applicable.

Because return shipping is free, eligible change-of-mind returns do not incur a return shipping charge or restocking fee.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider. We cannot control processing times imposed by third-party financial institutions.

7. Partial Refunds

In some circumstances, a partial refund may be appropriate where a returned product has been used, damaged, or is missing original components or packaging.

We will contact you before applying any reduction to the refund where appropriate.

8. Exchanges

If you would like to exchange an item for another product or variation, please contact us at kaptansingh1489@gmail.com.

Depending on stock availability and the circumstances of the request, we may offer an exchange or recommend returning the original item for a refund and placing a new order.

9. Non-Returnable Situations

We do not have a general "final sale" policy, meaning we do not designate products as final sale items.

However, a return may be refused where the product has been materially damaged, altered, or used in a manner inconsistent with its intended purpose, subject to your rights under applicable Australian consumer law.

10. Australian Consumer Law

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Australian consumers may have rights relating to products that are faulty, unsafe, significantly different from their description, or otherwise fail to meet applicable consumer guarantees.

These rights exist independently of our voluntary 30-day return policy.

11. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared, please first check your bank account or payment provider.

If the refund still has not appeared after the applicable processing period, contact us at kaptansingh1489@gmail.com and provide your order number so we can assist.

12. Contact Information

For return or refund questions, please contact us:

Snickerly
83 Kellett Road
Salisbury Queensland 4107
Australia

Phone: +61 8 8365 1800
Email: kaptansingh1489@gmail.com

We aim to respond to return and refund enquiries as promptly as possible.

13. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our business, products, services, or applicable requirements. The latest version published on our website will apply to purchases made after the policy's effective date.

By purchasing from Snickerly, you acknowledge that you have read and understood this Return and Refund Policy.