Terms of service

Last updated: 1 October 2026

Welcome to Snickerly. These Terms of Service govern your use of the Snickerly website and your purchase of products through our online store.

By accessing or using snickerly.shop, placing an order, or purchasing products from us, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Snickerly

Snickerly operates an online retail store offering products for customers in the United Kingdom, including garden, outdoor, household, kitchen, and lifestyle products.

Business name: Snickerly

Website: snickerly.shop

Business address:
83 Kellett Road
Salisbury, Queensland 4107
Australia

Email: sodjedolaurent@gmail.com

Phone: +61 (468) 10 86 80

In these Terms, "Snickerly", "we", "us", and "our" refer to Snickerly.

"Customer", "you", and "your" refer to the person accessing our website or purchasing products from us.

2. Using Our Website

By using our website, you agree to:

Use the website only for lawful purposes.
Provide accurate and complete information when placing an order.
Keep your account or personal information accurate where applicable.
Not attempt to interfere with the operation or security of the website.
Not use the website for fraudulent or unauthorized purposes.
Not copy, reproduce, modify, or exploit website content without appropriate authorization.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or service providers.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, certain differences may occur because of:

Screen and display settings;
Photography and lighting;
Manufacturer or supplier updates;
Packaging changes;
Minor variations in product specifications.

The product information displayed at the time of purchase is intended to provide a reasonable description of the product.

Where a product has specific dimensions, specifications, materials, or compatibility requirements, customers should review the product information carefully before placing an order.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may contact you to discuss an alternative, replacement, or refund.

If we are unable to fulfill an order, we will provide an appropriate refund for any amount already paid for the unavailable product.

5. Prices

Product prices are displayed on our website at the time of purchase.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required or permitted by applicable law.

We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price or receive a refund.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an automated order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is a significant pricing or product-description error;
We suspect fraudulent or unauthorized activity;
Payment cannot be successfully processed;
The order information is incomplete or inaccurate;
We are unable to deliver to the provided address; or
Cancellation is otherwise required or permitted by law.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be successfully completed before an order can be processed.

We may accept payment methods made available through our website at checkout.

Payments may be processed by third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

We do not knowingly store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

8. Shipping

Snickerly currently ships to the United Kingdom.

Standard Shipping

Delivery method: Standard shipping
Estimated delivery: 3–5 business days
Shipping cost: Free

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs-related issues, operational disruptions, or other unforeseen events.

Customers should ensure that the shipping address provided at checkout is accurate and complete.

We may not be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

9. Delivery

Once an order has been dispatched, customers may receive tracking information where tracking is available.

If a package appears to be delayed, lost, damaged, or incorrectly delivered, please contact us so that we can investigate the issue with the relevant delivery provider.

Where applicable consumer protection law provides specific remedies for delivery problems, those rights remain unaffected by these Terms.

10. Returns and Refunds

Snickerly accepts eligible returns within 30 days of delivery.

We offer:

30-day returns;
Free return shipping;
No restocking fees; and
No final-sale exclusions under our standard return policy.

Products should generally be returned in their original condition and with the included accessories and packaging where reasonably possible.

For complete information regarding eligibility, return procedures, refunds, damaged products, and statutory consumer rights, please refer to our Return & Refund Policy.

Nothing in these Terms limits your statutory consumer rights.

11. Faulty, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or does not conform to the contract, please contact us.

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include:

Repair;
Replacement;
Price reduction; or
Refund.

Your statutory rights regarding faulty or non-conforming goods are not affected by these Terms.

12. Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

If an order has already been dispatched, the applicable return or cancellation procedure may need to be followed instead.

For qualifying distance purchases, UK consumer law may also provide statutory cancellation rights. Further information is provided in our Return & Refund Policy.

13. Intellectual Property

Unless otherwise stated, the content available on our website, including:

Logos;
Brand names;
Text;
Product descriptions;
Graphics;
Images;
Website design;
Layout;
Icons;
Software; and
Other website materials

is owned by, licensed to, or used by Snickerly and may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization.

14. User-Submitted Information

If you submit reviews, feedback, comments, photographs, or other content to us, you are responsible for ensuring that you have the necessary rights to provide that content.

You should not submit content that:

Is unlawful;
Infringes another person's intellectual property rights;
Contains malicious software;
Is fraudulent or misleading;
Contains confidential personal information belonging to another person; or
Violates applicable laws or regulations.

By submitting content to us, you grant Snickerly permission to use it for legitimate business purposes where permitted by applicable law.

We reserve the right to remove or decline to publish submitted content where reasonably appropriate.

15. Third-Party Services

Our website may rely on third-party services, including payment providers, delivery companies, technology providers, analytics services, and other service providers.

Third-party services may have their own terms and privacy policies.

Snickerly is not responsible for the independent practices of third parties acting outside our control, although we will take reasonable steps to work with reputable service providers.

16. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Your use of a third-party website is subject to that website's own terms and policies.

17. Website Availability

We aim to keep snickerly.shop available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Free from viruses or other harmful components; or
Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to this requirement, Snickerly will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights or remedies.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

Natural disasters;
Severe weather;
Strikes or industrial disputes;
Transportation disruptions;
Internet or telecommunications failures;
Government actions;
Public emergencies;
Supplier disruptions;
Delivery network disruptions; or
Other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimize the impact and keep you informed where appropriate.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable data protection laws.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When we make changes, we will update the Last updated date at the top of this page.

The updated Terms will apply to future use of the website and future purchases.

Terms applicable to an order that has already been accepted will not be changed retrospectively in a way that unlawfully removes your rights.

22. Governing Law

These Terms are intended to operate consistently with applicable consumer protection laws.

Where mandatory consumer protection laws apply to your purchase, those laws will continue to apply regardless of any other provision in these Terms.

Nothing in these Terms is intended to deprive UK consumers of mandatory rights or protections that cannot legally be excluded or restricted.

23. Contact Information

If you have questions regarding these Terms, your order, our products, or our services, please contact us.

Snickerly

83 Kellett Road
Salisbury, Queensland 4107
Australia